Troubleshooting & Support
10 articles
- Syncing with Google ClassroomThis guide covers how to import Google Classroom classes into Edia, enable assignment syncing, and troubleshoot sync settings. Helpful for teachers setting up or maintaining their Google Classroom connection.
- Assignments Not Posting to Google Classroom, Canvas, or SchoologyThis guide covers how to check assignment sync settings, verify class integrations, and fix syncing by unassigning and reassigning activities. Ideal for teachers experiencing LMS connection or posting problems.
- Using the Standards View to Analyze Student ProgressThis guide explains how to access the Standards View to see color-coded proficiency data, identify skill gaps, and analyze class-wide trends. Helpful for teachers using Standards Reports to monitor progress…
- Standard Card InsightsThis guide explains how to click into a standard to view proficiency levels, group students by proficiency, and assign targeted practice. Helpful for teachers using Standards Cards to differentiate assignments.
- Troubleshooting Roster ConcernsThis guide explains how to manually refresh your roster by importing from Google, Clever, or ClassLink to resolve outdated or incorrect student lists. Helpful for teachers experiencing missing, extra, or…
- Device & Browser CompatibilityThis guide explains which devices and browsers are compatible with Edia. Edia is built to support most modern devices and browsers, allowing teachers and students to access the platform from…
- Troubleshooting for CanvasThis guide explains what to check if assignments are not appearing in Canvas. You’ll review class connections and assignment settings in Edia to restore syncing between the two platforms.
- Troubleshooting for Google ClassroomThis guide explains what to check if assignments are not appearing in Google Classroom. You’ll review class connections and assignment settings in Edia to restore syncing between the two platforms.
- Common Error Messages in EdiaThis guide explains the most common error messages you may encounter in Edia and what to do next. Some messages are general, while others appear when a specific action can't…
- Contacting Edia SupportThis guide explains how to reach the Edia support team directly from within the platform. Use this when you want to share feedback, report an issue, or suggest an improvement.