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Troubleshooting for Canvas

This guide explains what to check if assignments are not appearing in Canvas. You’ll review class connections and assignment settings in Edia to restore syncing between the two platforms.

When to Use This

Use this article when:

  • An assignment is not appearing in Canvas

  • Canvas sync settings seem missing

  • A class was recently added or changed

  • Students cannot see an assignment in Canvas


Before troubleshooting:

Log into your Edia teacher account

Ensure your Canvas courses are active

Ensure you have permission from your district to connect Edia to Canvas


Step 1: Connect Your Canvas Courses

First, Single Sign-On (SSO) into Edia from Canvas:

Click the Edia button in your Canvas course side navigation bar.

You may be prompted to grant Edia permissions.

Next:

Go to Classes

Click + Add or Import

Select Connect to Canvas

Choose the correct Canvas course from the dropdown for each Edia class

Click Done


Need-to-Know

This process does not create duplicate classes.

Re-importing only refreshes rosters and sync settings.

If you do not see a Connect to Canvas option, contact your PLM for assistance.


Step 2: Check the Assignment Post Date

Return to the Edia homepage.

Open the assignment that is not appearing in Canvas.

Review the Post date and time.

If the Post date is set in the future, update it to the correct time.

Click Save Changes if you make updates.


The assignment should appear in Canvas once the Post date has passed.


Step 3: Confirm Canvas Sync Is Enabled

Open the assignment.

Click the three dots at the top of the page.

Select Share with Students.

Confirm that Sync with Canvas is turned on.

Click Update to save.


The assignment will sync to the connected Canvas course.


If You Don’t See the Sync Option

If Sync with Canvas does not appear:

Go to Classes

Select Connect to Canvas

Reconnect your course(s)

This typically restores the missing sync option.

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