Overview
Before submitting a request, we recommend searching the Edia Knowledge Base first — your answer may already be there. If you can't find what you're looking for, the steps below will get your message to the right place.
When to Use This
You've searched the Knowledge Base and didn't find an answer
You want to report a platform issue or bug
You have feedback or a feature suggestion to share
Steps
1. Access Support
From anywhere in Edia, locate Support in the main navigation at the top of the page and click it.
2. Open the Contact Form
On the Support page, click Contact Us to open the request form.
3. Submit Your Request
Enter the details of your question, issue, or feedback and submit the form. Be as specific as possible — including what you were trying to do, what page you were on, and any error messages you saw will help the team respond faster. Screenshots or screen recordings
Expected Result
Your request is submitted and the Edia support team will follow up directly.
Other Ways to Reach Us
Email: support@edia.app
Report a question issue: Click Report Issue on any specific problem to send a report directly to the engineering team.
Your Professional Learning Manager: If you're not sure who your PLM is, reach out to support@edia.app and we'll connect you.