Overview
Before you pick up the phone to call a family or meet with a student, the student profile gives you everything you need to know in one place. You'll find the attendance calendar, past communication with the family, active interventions, behavior history, and academic context — all pulled together so you can walk into the conversation prepared.
Need-to-Know
This article covers what's on an individual student's profile and how to use it to prepare for family conversations or intervention planning. Use this guide for:
Preparing for a parent phone call or meeting
Reviewing a student's attendance patterns and history
Checking prior AI and staff communication with a family
Understanding root causes of a student's absences
Step-by-Step: Navigating the Student Profile
1. Open a Student Profile
Click any student's name anywhere in the platform — from the Students table, the Daily tab, or inside a conversation.
2. Review the Attendance Summary
The top of the profile shows:
Attendance rate for the current school year
Excused and unexcused absence counts
A visual calendar of each day's attendance, with tardies shown as a distinct hatched pattern
3. Check Absence Root Causes
The Root Causes section breaks down why the student has been absent:
Category | Examples |
Health/Medical | Illness, doctor appointment, injury |
Transportation | Bus issues, no ride, car trouble |
Mental Health | Anxiety, depression, school avoidance, bullying |
Family Obligations | Caring for siblings, family emergency |
Vacation/Travel | Family trip, visiting relatives |
Discipline/Suspension | Out-of-school suspension |
Other | Court, religious observance, oversleeping |
Parent messages have the highest priority for classification, then staff comments, then attendance codes.
4. Read the Communication Log
The communication log shows a full history of all messages exchanged with the family:
Edia AI (AI icon)
Guardian (parent replies)
[Staff Name] (staff messages)
Photos and documents appear as viewable attachments. Non-English messages show the original text plus a blue translation.
5. Explore Additional Sections
Depending on your district's setup, the profile may also include:
GPA Over Time — a line chart comparing the student vs. the district average by term
Behavior Timeline — chronological incidents (if behavior data is enabled)
Active Interventions — tier, type, status, and assigned staff
Class Enrollments — classes, teacher, period, and grades
School History — enrollment history across schools
How to Use the Profile Before Calling a Family
Take two minutes before the call to walk through these five checkpoints:
Check the calendar — look for patterns. Same days of the week? Consecutive streaks?
Read the communication log — know what the AI and other staff have already discussed
Review root causes — understand recurring barriers the family has shared
Check active interventions — see if a plan is already in place and who owns it
Note the primary contact — confirm you have the right person and the right number
Tips & Troubleshooting
I don't see some of the sections listed above Some sections (like GPA Over Time, Behavior Timeline, and Risk Level) require specific integrations or the AI Attendance Agent. Reach out to your Customer Success Team if a section you expect to see is missing.
The calendar looks empty Confirm the student is actively enrolled and that attendance data is flowing from your SIS.