Overview
District Administrators are the only users who can add new staff or admin accounts. School Administrators do not have access to this setting. Use this guide when you need to:
Add an Attendance Specialist, Counselor, or School Administrator
Onboard a large group of staff at once
Option 1: Add a Staff Member (Self-Service)
District Admins can add most staff roles directly from Settings — no need to contact Edia.
Steps:
Log in to Edia and go to Settings (bottom left corner).
Click the Staff tab.
Click Add Staff.
Enter the staff member's email address.
Select their role:
Attendance Specialist — access to Attendance, Dashboard, and Interventions
School Administrator — full admin access scoped to one school
Counselor — read access across all data domains
Conduct Admin / Attendance Monitor — scoped attendance and conduct views
Select which school(s) they should have access to.
Click Save.
The staff member will receive an email invitation to create their account.
Need to add many staff at once? You can import users in bulk via CSV. Go to Settings → Staff → Import and upload a file with name, email, role, and school columns.
Option 2: Add a District Administrator or Academic Coach (Contact Edia)
The following roles must be granted by the Edia team and cannot be added through self-service:
District Administrator
Academic Coach
Behavior Interventionist
To request access:
Email your Customer Success Manager or reach out to support@edia.app.
Include the following information:
Full name and email address of the new admin
Role needed
School(s) or district-wide access required
Edia will grant the role and the user will receive an email invitation to set up their account.
Role Quick Reference
Role | Access |
District Administrator | Full access — all data, all schools, all settings |
School Administrator | Full admin access scoped to one school |
Academic Coach | Dashboard, Academics, Math, and Interventions |
Attendance Specialist | Dashboard, Attendance, and Interventions |
Counselor | All data domains (read-mostly) |
Tips & Troubleshooting
The staff member didn't receive their invitation. Ask them to check their spam or spam or junk folder. If it's still missing, return to Settings → Staff, locate their name, and resend the invitation.
I don't see the Staff tab in Settings. This tab is only available to District Administrators. If you believe you should have access, contact your CSM or reach out to support@edia.app.
I need to remove or update a staff member's role. Return to Settings → Staff, locate the user, and edit or deactivate their account from there.