Technical Support
Setup guides and troubleshooting resources for IT administrators and district staff
5 articles
- SFTP Attendance CSV Setup InstructionsThis guide covers SFTP access setup, upload schedules, and CSV formatting for districts using OneRoster with period-by-period attendance tracking. For IT administrators configuring SFTP-based attendance integration with Edia.
- Calendar & Schedule Data Format RequirementsThis guide covers the CSV files used to provide Edia with your district's instructional calendar and bell schedule data, enabling accurate attendance processing, schedule variation handling, and support for map…
- Attendance Data Format RequirementsThis guide details the CSV file specifications required for SFTP-based attendance integration, including required columns, formatting rules, and optional contact data. Use this alongside the SFTP Attendance CSV Setup guide.
- Getting Connected: Synergy Integration RoadmapSynergy (EDUPOINT) · Attendance Integration; Seven steps to a bidirectional attendance integration between Synergy and Edia.
- How to Update Your Email AddressIf you've switched schools, received a new district email, or simply need to update your account, you can change your email address directly from your Edia profile. This applies to…